Support
Returns & Exchanges
We want you to keep what you love. If something is not right, we will work with you fairly and clearly.
Eligibility
Items may be returned within 30 days of delivery if unworn, unwashed, and in original packaging with tags attached. Community marketplace goods may have partner-specific terms noted on the product page.
How to start a return
Email hello@afaritrails.com with your order reference, reason for return, and photos if the item is faulty or damaged. We will reply with return instructions and a reference number.
Refunds
Approved refunds are issued to the original payment method within 7–14 business days after we receive and inspect the item. Shipping costs on standard returns are non-refundable unless the error was ours.
Exchanges
Exchanges for size or colour are offered when stock allows. Note your preference when you contact us — we will confirm availability before you ship anything back.
Damaged or incorrect items
If your order arrives damaged or incorrect, notify us within 7 days. We will arrange replacement or refund and cover return shipping for verified issues.